Holidays Exchange Policy
Holiday Exchanges will be accepted until Saturday, January 16th. Please note that for this specific period, we are only allowing exchanges, no store credit.* No return will be accepted on December 26th.
All sale items are final sales.
* For all regular priced items returned within 14 days of purchase, a credit note may be issued.
Returns: What to do if you wish to return an item: You have 14 days from the delivery confirmation date of your order to return it. We offer you the possibility of making an exchange or a store credit. However no exchange or store credit will be granted for items purchased on sale. Please note that we do not make any refunds. All sale items are FINAL SALE. Items must be returned in their original condition and with all tags attached. If the return conditions are not respected, the return may be refused.
Returns of items beyond this deadline will not be accepted. The delivery costs for return of goods are the responsibility of the buyer. Note that any promotional offer can be changed without notice from us. Promotional codes are only valid on the website and not in stores.
If the item is defective, we ask that you send us a photo of the damaged item by email. We will then contact you for the procedure to follow. To return an item, you must contact us by email at the following address and provide us with your order number so we can give you your return authorization: [email protected]. It is essential to include a copy of the invoice or the gift receipt with the returned items. All returns can be made in store or sent by post to the following address:
Boutique Billie le kid
Attention: Return of goods
1001 Laurier West H2V 2L1 Montreal
Deliveries: Online orders are processed Monday to Friday except on public holidays. We ship to Canada only. Delivery times are 5 to 7 working days (excluding Saturday, Sunday and holidays) for the province of Quebec. We cannot guarantee the same delay for the other provinces in Canada. Please note that we reserve the right to modify the delivery rate for bulky items only.
Shipping rates with Canada Post: $ 14.99
Additional charges may apply for more remote areas of Canada. We reserve the right to adjust delivery charges for northern regions (accessible by air transport only). In this case, the customer will be contacted in order to accept the charges before sending the package.
Free delivery with purchases of $ 150 and more
For any questions relating to our policies, do not hesitate to contact us at 514-903-1350 or by email [email protected]
*Some items require special delivery due to their volume. A fee of $ 24.99 is applicable. Free shipping is not available for these products.
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