Exchanges and Returns

You have 30 days from the date of purchase to return your order. We offer you the possibility of making an exchange or obtaining a gift card, however no exchange or gift card will be granted for items purchased on sale. Please note that we do not issue refunds. All sale items are a FINAL SALE. Items must be returned in their original condition and with all tags attached. If the return conditions are not respected, the return may be refused.

Returns beyond this period will not be accepted. Return shipping costs are at the buyer's expense. Please note that all promotional offers are subject to change without notice. Promotional codes are valid only on the website and not in the store (unless otherwise indicated).

In the event of a defective item, we ask you to send us a photo of the damaged item by e-mail. We will then contact you for further instructions. To return an item, you must contact us by e-mail at the following address and give us your order number to receive a return authorization: info@billielekid.com It is essential to include a copy of the invoice or gift receipt with the returned items.