You have 30 days from the date of purchase to return your order. We offer you the possibility of making an exchange or obtaining a gift card. However, no exchanges or gift cards will be granted for items purchased on sale. Please note that we do not issue refunds. All sale items are a FINAL SALE. Items must be returned in their original condition and with all tags attached. If the return conditions are not respected, the return may be refused.
Returns beyond this period will not be accepted. Return shipping costs are at the buyer's expense. Please note that all promotional offers are subject to change without notice. Promotional codes are valid only on the website and not in the store (unless otherwise indicated).
*For returns from the U.S., please note that if customs fees apply upon receipt of the package, they will be automatically deducted from the amount of the gift card issued, once the return has been processed.
In the event of a defective item, we ask you to e-mail us a photo of the damaged item. We will then contact you for further instructions. To return an item, you must contact us by e-mail at the following address and indicate your order number in order to receive a return authorization: info@billielekid.com It is essential to include a copy of the invoice or gift receipt with the returned items.