Free shipping on purchases of $150 or more before taxes. In-store pickup available
CUSTOMER SERVICE
We're available Monday to Friday for any questions you may have.
Secure PAYMENTS
Your payment information is processed securely
Contact us
Please do not hesitate to contact us for further information at info@billielekid.com
FAQ
At Billie le Kid, we strive to ship your orders as quickly as possible. Standard delivery times are generally 2 to 4 business days in Quebec and 4 to 7 business days for the rest of Canada, depending on your location and the carrier. Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to track your package in real time. During peak periods, such as the holidays or sales, slight delays may occur. For more details or a specific estimate for your region, we invite you to visit our Shipping page or contact our customer service team.
You have 30 days from the date of purchase to return your order. We offer the option of an exchange or a gift card, but we do not offer refunds.
Holiday Return Policy 2026: Purchases made on or after November 6, 2026, are eligible for an extended return period until January 8, 2027, upon presentation of the original receipt. Items may be exchanged or returned for a gift card.
Boxing Day (December 25 & 26, 2026): All purchases made on these two days are considered FINAL SALE and are not eligible for exchanges or gift cards.
All sale items are also considered FINAL SALE and are not eligible for exchanges or gift cards.
To initiate a return by mail, please contact us at info@billielekid.com for further instructions. Online orders may also be returned or exchanged directly at any of our stores. Items must be unworn, unwashed and in their original condition, with all tags attached.
Absolutely. As soon as your order is shipped, you will receive a confirmation email containing a tracking number as well as a direct link to the carrier’s website. This allows you to track the progress of your package and get an estimated delivery date. If you do not see the email, we recommend checking your junk mail folder. In the event of any issues with tracking or if you have questions regarding the delivery, our customer service team is available to assist you and provide support quickly.
Yes, when the option is available, Billie le Kid offers the possibility to pick up your orders in-store. This option allows you to avoid shipping fees and pick up your items within 24 to 48 hours. Once your order is ready, you will receive a confirmation email indicating that it is available for pickup. Please wait for this notification before heading to the store. Preparation times may vary depending on order volume and product availability. A piece of identification and the order confirmation will be required upon pickup.
Yes! Billie le Kid offers digital gift cards that can be used both online and in-store. They make a great gift idea, offering the freedom to choose from our collections of clothing, accessories, and plush toys for babies and children. Gift cards are available in several amounts and have no expiration date, allowing them to be used whenever it is most convenient. After purchase, the gift card is sent by email with a unique code, ready to be used at checkout. For more information or to purchase one, visit our Gift Cards page.
